Faq Help Center
Find answers to your most common questions about ordering, shipping, returns, and more. We’re here to help make your shopping experience seamless and enjoyable!
Shipping and Delivery
We currently ship across India. International shipping is not available at this time.
We work with a network of trusted logistics partners like DHL, Delhivery, and others, depending on your location. This allows us to ensure reliable delivery across the country.
During our pre-launch phase, please allow:
1) 3–5 business days for order processing
2) 2–4 business days for delivery after dispatch
We’ll notify you as soon as your order is shipped!
Yes, once your order is shipped, you’ll receive a tracking link via email or WhatsApp. Tracking availability may vary slightly depending on the delivery partner handling your package.
Nope! We offer free shipping on all orders—no minimum purchase required.
Please contact us via Instagram DM or email with your order details. We’ll coordinate with our delivery partners on your behalf and keep you updated every step of the way.
Ordering and Payments
We accept a wide range of payment options through Razorpay, including:
• UPI (Google Pay, PhonePe, etc.)
• Credit and Debit Cards (Visa, Mastercard, RuPay, etc.)
• Net Banking
We also offer Cash on Delivery (COD).
Absolutely. All transactions are processed securely through Razorpay, a trusted and encrypted payment gateway.
Yes, we offer Cash on Delivery (COD) at no extra charge. You’re free to choose either COD or online payment—whichever works best for you.
Yes, you’ll receive an order confirmation via email or SMS, depending on the contact details you provided at checkout.
Yes! If you want to modify or cancel your order, please DM us on Instagram or email us before your order is dispatched (typically within 3 days of placing it). We’ll handle it immediately.
If you’re charged twice, face a failed transaction, or run into any payment issues, please contact us immediately via email or Instagram DM, and we’ll sort it out right away.
Customer Service
You can reach us through the following channels:
Instagram DM: [@404fit_in]
Email: [404fit.team@gmail.com]
We aim to make your experience smooth and hassle-free—feel free to reach out with any queries or concerns.
To help us assist you faster, please include:
1) Your order number
2) A clear description of the issue
3) Photos if your product arrived damaged or incorrect
Our customer service team responds within 24 hours during working hours.
If we’re unable to resolve your issue to your satisfaction, we offer a refund in accordance with Indian consumer protection laws.
We’re available from Monday to Saturday, 9:00 AM to 6:00 PM (IST).
Messages received outside these hours will be replied to on the next working day.
Returns and Exchanges
We currently do not offer returns, but if there’s a size issue, we’re happy to provide a one-time exchange for the same product in a different size (subject to availability).
In most cases, customers are responsible for shipping the item back to us for a size exchange. However, if the issue is due to a damaged or incorrect item, we’ll cover the return shipping or arrange a pickup.
If you receive a damaged, defective, or wrong item, we’ll make it right. Please email us at 404fit.team@gmail.com within 7 days of receiving your order with your order number and clear photos of the issue.
Items must be:
1) Unworn and unused
2) In their original packaging
3) With all tags intact
Exchanges will not be accepted if the item shows signs of wear or damage after delivery.
We offer exchanges by default, but in specific cases (like out-of-stock replacements or verified defects), a refund may be issued. All refunds are processed to the original payment method in accordance with standard industry timelines.
For COD orders, refunds are issued via bank transfer or UPI, and we will contact you to arrange the necessary details.